Nice message from a staff member at a drug rehab
This person refers to Melissa, who is Melissa Mallette, the case manager for our shelter:
“I am writing to let you know that my patient is heading off tomorrow to the shelter. I want you to know how wonderful it has been to work with Melissa over the phone, and that she has been nothing but helpful. I hope that once this patient settles in you and others will get to know what a joy she is to work with. Again thank you, to you and your staff for all of the help and I hope to hear that this patient makes it into the SRO program.”